by Tim

A while ago, Paul Cole and I collaborated to document what we could find about social media activity in Derby. We did this ‘virtually’ using an online mind mapping tool called Mind Meister. Robin Good has published a useful guide to social media tools using Mind Meister, which you can view by using the following link: www.mindmeister.com/12213323.

What became apparent to us while compiling this information is the extent to which businesses, organisations and – perhaps more importantly – the public in the area are using social media. The largest area of activity is on Facebook where we found numerous groups that have been set up on issue-based subjects.

Few businesses and public sector organisations in the city have pages on Facebook, but there are a growing  number using Twitter. However, few of these are actively engaging with customers. One notable exception to this, based on my own experience, is Derby Quad (@derbyquad) whose customer service via the Twitter service has been excellent.

[Edit: I've now created a separate page for all of the social media links, which you can visit by clicking on the 'Links' page from the navigation menu or by using the following link: http://socialmediacafe.org.uk/links/]

Let us know if you know of other local organisations using Twitter and Facebook (or other services) and we’ll add them to the list.

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